SIPPhoneReleaseNotes6_2.pdf

Release Notes for Cisco SIP IP Phone 7940/7960

Release 6.2

February 13, 2004

Contents

This document lists the known problems in Cisco Session Initiation Protocol (SIP) IP Phone 7940/7960

Release 6.2 and contains information about the Cisco SIP IP Phone 7940/7960 (hereafter referred to as

the Cisco SIP IP phone) that is not included in the most recent release of the phone documentation.

This document includes the following sections:

Contents, page 1

•

New and Changed Information, page 2

•

Installation Notes, page 2

•

Caveats, page 2

•

Related Documentation

•

Cisco SIP IP Phone Administrator Guide, Release 6.1

•

Cisco IP Phone 7960 and 7940 Series at a Glance

•

Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series

Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.2

Obtaining Documentation

•

Installing the Wall Mount Kit for the Cisco IP Phone

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM

package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may

be more current than printed documentation. The CD-ROM package is available as a single unit or

through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

•

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

•

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription

Store:

http://www.cisco.com/go/subscription

•

Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere

in North America, by calling 800 553-NETS (6387).

Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.2

Obtaining Technical Assistance

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click

the Fax or Email option in the “Leave Feedback” section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your

document or by writing to the following address:

Cisco Systems

Attn: Document Resource Connection

170 West Tasman Drive

San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can

obtain online documentation, troubleshooting tips, and sample configurations from online tools by using

the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access

to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open

access to Cisco information, networking solutions, services, programs, and resources at any time, from

anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a

broad range of features and services to help you with these tasks:

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and test software packages

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access

Cisco.com, go to this URL:

http://www.cisco.com

Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.2

Obtaining Technical Assistance

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance

with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC

Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

• Priority level 1 (P1)—Your production network is down, and a critical impact to business operations

will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of

service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.

The site provides around-the-clock access to online tools, knowledge bases, and software. To access the

Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to

the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or

password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco

TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC

Web Site.

Release Notes for Cisco SIP IP Phone 7940/7960 Release 6.2

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