Six-Sigma-for-Small-Business.pdf

(989 KB) Pobierz
338712370 UNPDF
6 σ
SB
Six Sigma for
Small Business
338712370.001.png
6 σ
SB
Six Sigma for
Small Business
Greg Brue
Six Sigma Consultants, Inc.
338712370.002.png
Editorial Director: Jere Calmes
Cover Design: Beth Hanson-Winter
This is a CWL Publishing Enterprises book, developed and produced for
Entrepreneur Press by CWL Publishing Enterprises, Inc., Madison, Wisconsin,
www.cwlpub.com.
© 2006 by Entrepreneur Media, Inc.
All rights reserved.
Reproduction of any part of this work beyond that permitted by Section 107 or
108 of the 1976 United States Copyright Act without the express permission of
the copyright owner is unlawful. Requests for permission or further information
should be addressed to the Business Products Division, Entrepreneur Media, Inc.
This publication is designed to provide accurate and authoritative information
in regard to the subject matter covered. It is sold with the understanding that
the publisher is not engaged in rendering legal, accounting, or other profes-
sional services. If legal advice or other expert assistance is required, the services
of a competent professional person should be sought.
—From a Declaration of Principles jointly adopted by
a Committee of the American Bar Association and
a Committee of Publishers and Associations
ISBN 1-932531-55-6
Library of Congress Cataloging-in-Publication Data
Brue, Greg.
Six sigma for small business / by Greg Brue.
p. cm.
ISBN 1-932531-55-6 (alk. paper)
1. Small business—Management. 2. Six sigma (Quality control standard)
I. Title.
HD62.7.B79 2005
658.4'013--dc22
2005019097
10 09 08 07 06 05
10 9 8 7 6 5 4 3 2 1
Contents
Preface
xi
1. What Is Six Sigma and Why Should I Care?
1
Welcome to Six Sigma
3
Defining Six Sigma and Starting on the Path
5
The Basic Components of Six Sigma
6
Common Myths About Six Sigma
9
Common Concerns About Implementing Six Sigma
10
Finding Your Areas of Improvement
13
Summary
14
2. Six Sigma, Your Business, and You
16
A Very Brief History of the Quality Movement
18
Defining Quality for Small Business
20
Six Sigma and Your Employees
21
Six Sigma and Company Culture
24
The Role of the Small Business Owner/Manager
24
Progress Assessment
26
Summary
29
3. Defining Key Business Metrics for Six Sigma
30
Examples of Business and Process Metrics
31
The Benefits of Developing Metrics
33
Good vs. Bad Metrics
33
Determining Relevant Business Metrics
34
General Guidelines for Setting and Using Metrics
35
v

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika:

Zgłoś jeśli naruszono regulamin