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lean6sigma Leadership eLearning
Do you have the strategies in place to accelerate
quality and achieve business results?
lean sigma
A blend of two proven methods, Lean and Six Sigma, the lean6sigma
Leadership Series provides a proven, powerful management system
to create true customer value, deliver sustainable results, achieve
product and service excellence, and generate positive momentum.
Each of these eLearning seminars brings a leading
expert in the fi eld right to your desktop.
Customer Value: Focusing on the Customer
The fi rst in a series of lean6sigma Leadership eLearning seminars, Customer Value provides strategies
to align your organization’s value stream with customer needs and desires. Understand how today’s
customers think and design the necessary steps to ensure that your organization is building a lock on
customer loyalty. Accelerate business performance using lean6sigma Customer Value to:
• Deliver exquisite customer care.
• Create value at moments of truth.
• Manage the total customer experience.
• Turn your customers into advocates.
Lean Process: Creating a Lean Enterprise
The second in a series of lean6sigma Leadership eLearning seminars, Lean Thinking provides
the framework to determine who really sustains your organization and the tools to build an
organization that creates value for your customers. Use proven tools and methods to identify
wasteful activity and improve processes to accelerate the fl ow of value, resulting in a business
system that increases customer loyalty and delivers sustainable results. Accelerate business
performance using lean6sigma Lean Thinking to:
• Focus on value.
• Understand the customer viewpoint.
• Generate enthusiasm for improved results.
• Utilize time as a competitive weapon.
• Recognize people are the grand enabler.
LEARN FROM THE EXPERTS—ON YOUR TIME, AT YOUR PACE!
www.lean-6-sigma.com
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Compelling Strategic Change
The lean6sigma Leadership Series unites the three C’s of
business performance improvement - customer, capability,
and culture – into a business model to drive change in your
organization and dramatically enhance fi nancial results.
The third in a series of lean6sigma Leadership eLearning seminars, Six Sigma Concepts broadens
the framework of Six Sigma beyond typical mathematical and statistical methods and focuses
on breakthrough improvement to beat the competition. Six Sigma Concepts provides proven
methods and tools to enable your organization to positively impact the customer, improve
internal capability and fi nancial results, and create a mindset of improvement everywhere.
Accelerate business performance using lean6sigma Six Sigma Concepts to:
• Provide a better product or service.
• Understand the power of process.
• Eliminate the enemy – variation.
• Utilize an effective set of improvement tools.
• Deliver results on Critical to Customer measures.
The fourth in a series of leadership eLearning seminars, Out of the Box Thinking prepares your
organization for change to ensure a successful lean6sigma implementation. Challenge your
assumptions with strategies for understanding mental models, generating ideas, mistake
proofi ng, and pursuing perfection. Accelerate business performance using lean6sigma Out
of the Box Thinking to:
• Understand and utilize applied creativity.
• Enhance productivity.
• Defi ne and create breakthroughs.
• Put ideas into action.
Get Started Now!
• Leadership Series
ISBN 0-7400-4032-4
• Customer Value
ISBN 0-7400-4028-6
• Lean Process
ISBN 0-7400-4029-4
• Six Sigma Concepts
ISBN 0-7400-4030-8
• Out of the Box Thinking
ISBN 0-7400-4031-6
CALL 1-800-581-9732 OR VISIT OUR WEBSITE
Copyright 2003. HCA, LLC All rights reserved. www.hca-leadership.com
www.lean-6-sigma.com
Six Sigma Concepts: Implementing Six Sigma
Out of the Box Thinking: Preparing for Change
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