Business Process Management Systems.pdf

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BUSINESS

PROCESS

MANAGEMENT

SYSTEMS

Strategy and Implementation

James F. Chang

Boca Raton New York

Published in 2006 by

Auerbach Publications

Taylor & Francis Group

6000 Broken Sound Parkway NW, Suite 300

Boca Raton, FL 33487-2742

Auerbach is an imprint of Taylor & Francis Group

No claim to original U.S. Government works

Printed in the United States of America on acid-free paper

10987654321

International Standard Book Number-10: 0-8493-2310-X (Hardcover)

International Standard Book Number-13: 978-0-8493-2310-2 (Hardcover)

Library of Congress Card Number 2005045248

This book contains information obtained from authentic and highly regarded sources. Reprinted material is

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Library of Congress Cataloging-in-Publication Data

Chang, James F.

Business process management systems : strategy and implementation / James F. Chang.

p. cm.

Includes bibliographical reference and index.

ISBN 0-8493-2310-X

1. Reengineering (Management) 2. Workflow--Management. 3. Process control--Data

processing--Management. 4. Business--Data processing--Management. 5. Management information

systems. I. Title.

HD58.87.C429 2005

658.4'063--dc22

2005045248

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