Financial Times Prentice Hall - Design For Six Sigma.pdf - six sigma - Siegaj_nieba

Design for

Six Sigma

Advance praise

‘In his latest book, Design for Six Sigma , Chowdhury effectively communicates

how to turn Six Sigma strategy into a breakthrough performance. Chowdhury’s

excellent contribution shows how to make Six Sigma part of the way we work

– the unifying framework to align and energize an entire company.’

Dave B. Burritt, Six Sigma Deployment Champion, Caterpillar Inc.

‘Subir Chowdhury has written the quintessential book on Design for Six Sigma

that ﬁlls a critical need for published material on the subject. This innovative

book provides a clear road map for all executives, business managers, and

Six Sigma leaders who are engaged in the competitive race to build cost-

effective, defect-free processes and products that will win customers and

guarantee their loyalty.’

Cynthia Callas,

Vice President of Six Sigma Deployment/Black Belt, Merrill Lynch

‘Why design a process that isn’t optimal and will only need Six Sigma

improvements later? Subir Chowdhury’s most important and timely book lays

the groundwork using DFSS tools to design the process correctly the ﬁrst

time, thus saving time, effort, money, and most of all customer frustration.’

Richard (Dick) Cunningham, Executive Six Sigma Champion and Director of

Operational & Business Excellence, Johns Manville Corporation – a Berkshire

Hathaway Company

‘Written in an easy-to-read story format, Chowdhury’s previous book, The

Power of Six Sigma , provides a clear understanding of how Six Sigma can

beneﬁt any business activity. I award all Project Champions a copy as they

complete their training workshop and recommend all others read it as well.

Chowdhury’s Design for Six Sigma promises to be just as powerful and

helpful.’

Douglas R. Pratt,

P.E., Director, Six Sigma Process Excellence, Dow Corning Corporation

‘In order to truly attain Six Sigma status, following the process outlined in

Chowdhury’s book, Design for Six Sigma (DFSS), is crucial. DFSS will help

your company greatly increase its competitive strength.’

Rob Lindner, Vice President, Corporate Quality, Sunbeam Corporation

‘Whether your product is the result of a complex technical manufacturing

process or group-driven ideation, Design for Six Sigma offers a framework to

get it right the ﬁrst time. With this important and outstanding new book, Subir

Chowdhury drives home the need for today’s businesses to understand their

customers before trying to service them.’

Roxanne O’Brasky,

President, International Society of Six Sigma Professionals (ISSSP)

PEARSON EDUCATION LIMITED

Head Ofﬁce:

Edinburgh Gate

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Tel: +44 (0)20 7447 2000

Fax: +44 (0)20 7447 2170

Website: www.business-minds.com

________________________________

First published in 2002 in the United States by Dearborn Trade Publishing

This edition published in Great Britain in 2003

The right of Subir Chowdhury to be identiﬁed as author

of this work has been asserted by him in accordance

with the Copyright, Designs and Patents Act 1988

ISBN 0 273 66269 4

British Library Cataloguing in Publication Data

A CIP catalogue record for this book can be obtained from the British Library

system, or transmitted in any form or by any means, electronic, mechanical, photocopying,

recording, or otherwise without either the prior written permission of the publishers or a

licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing

Agency Ltd, 90 Tottenham Court Road, London W1P 0LP. This book may not be lent, resold,

hired out or otherwise disposed of by way of trade in any form of binding or cover other than

that in which it is published, without the prior consent of the publishers.

This publication is designed to provide accurate and authoritative information in regard to

the subject matter covered. It is sold with the understanding that neither the authors nor the

publisher is engaged in rendering legal, investing, or any other professional service. If legal

advice or other expert assistance is required, the service of a competent professional person

should be sought.

The publisher and contributors make no representation, express or implied, with regard to

the accuracy of the information contained in this book and cannot accept any responsibility

or liability for any errors or omissions that it may contain.

10 9 8 7 6 5 4 3 2 1

Typeset by Northern Phototypesetting Co. Ltd, Bolton

Printed and bound in Great Britain by Biddles Ltd, Guildford & King’s Lynn

The publishers’ policy is to use paper manufactured from sustainable forests.

Design for

Six Sigma

Subir Chowdhury

An imprint of Pearson Education

London New York Toronto Sydney Tokyo Singapore Hong Kong

Cape Town New Delhi Madrid Paris Amsterdam Munich Milan Stockholm

Dedication

To my friend, co-author and mentor Dr Genichi Taguchi.

Financial Times Prentice Hall - Design For Six Sigma.pdf

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