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201
Knockout
Answers to
Tough Interview
Questions
The Ultimate Guide to Handling the
New Competency-Based Interview Style
Linda Matias
CIC
,
NCRW
,
JCTC
American Management Association
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competent professional person should be sought.
Library of Congress Cataloging-in-Publication Data
Matias, Linda.
201 knockout answers to tough interview questions : the ultimate
guide to handling the new competency-based interview style / Linda Matias.
p. cm.
Includes bibliographical references.
ISBN-13: 978-0-8144-1500-9
ISBN-10: 0-8144-1500-8
1. Employment interviewing. 2. Core competencies. I. Title. II. Title:
Two hundred and one knockout answers to tough interview questions. III. Title:
Two hundred one knockout answers to tough interview questions.
HF5549.5.I6M3178 2010
650.14'4—dc22
2009014411
© 2010 Linda Matias.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system,
or transmitted in whole or in part, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of AMACOM, a division of American Management Association,
1601 Broadway, New York, NY 10019.
Printing number
0987654321
Contents
Introduction vii
201 Competency-Based Interview Questions at a Glance xi
PART I: THE FUNDAMENTALS 1
Chapter 1: What Are Competency-Based Interviews? 3
Competency-Based vs.Traditional Interview Questions 3
Proficiencies That Competency-Based Questions Measure 5
Industry-Specific Competencies 6
Chapter 2: Preparing for Competency-Based
Interview Questions 23
Identify and Highlight Your Accomplishments 23
When You Lack Specific Experience 24
Industry-Specific Accomplishments 25
Identify Your Core Competencies 30
Keep SOAR in Mind 34
Chapter 3: Leverage Your Competency-Based Résumé 36
Competency-Based Résumé Tips 37
Accomplishment-Based Information 38
The Objective or Profile Statement 39
The Professional Experience Section 41
Selected Résumé Formats 43
American Management Association
www.amanet.org
iv
C
ONTENTS
Chapter 4: Why Candidates Do Not Get Hired 47
When Examples Go Wrong 47
A Negative Mind-Set 49
A Potpourri of Other Interview Mistakes 50
Chapter 5: Seven Ways to Stand Out During the Interview 52
Write a Personal Brand Statement 53
Reduce Your Anxiety 54
Improve Your Speaking Voice 55
Be Concise 56
Common Words and Phrases to Avoid 56
Make Specific Statements 58
Script or Outline Your Responses 59
PART II: COMPETENCY-BASED QUESTIONS
AND ANSWERS 61
Chapter 6: Competency #1—Individual Responsibility 63
Decisiveness 63
Independence 70
Flexibility 77
Career Goals 85
Chapter 7: Competency #2—Managerial/Leadership Skills 93
Leadership 93
Employee Motivation 100
Ability to Delegate 107
Strategic Planning 114
Chapter 8: Competency #3—Personal Motivation 122
Ambition 122
Initiative 129
American Management Association
www.amanet.org
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