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Quality Beyond Six Sigma
Quality Beyond Six Sigma
Ron Basu and Nevan Wright
OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS
SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO
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Butterworth-Heinemann
An imprint of Elsevier Science
Linacre House, Jordan Hill, Oxford OX2 8DP
200 Wheeler Road, Burlington MA 01803
First published 2003
Copyright © 2003, Elsevier Science Ltd. All rights reserved
No part of this publication may be reproduced in any material
form (including photocopying or storing in any medium by
electronic means and whether or not transiently or incidentally
to some other use of this publication) without the written
permission of the copyright holder except in accordance with the
provisions of the Copyright, Designs and Patents Act 1988 or under
the terms of a licence issued by the Copyright Licensing Agency Ltd,
90 Tottenham Court Road, London, England W1T 4LP. Applications
for the copyright holder’s written permission to reproduce any part
of this publication should be addressed to the publisher
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloguing in Publication Data
A catalogue record for this book is available from the Library of Congress
ISBN 0 7506 5561 5
For information on all Butterworth-Heinemann
publications visit our website at www.bh.com
Typeset by Replika Press Pvt. Ltd, India
Printed and bound in Great Britain
 
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