Odpowiedzi do ćwiczeń z tyłu książki.PDF

Practice file answer key

Unit 1

Business communication skills

Exercise1

2 h 3 d 4 k 5 m 6 j

Unit 4

Working with words

2 glamorous

3 demanding

4 challenging

5 routine

6 dull, depressing

7 stressful

8 fun

9 worthwhile, rewarding

Working with words

Exercise1

2 cost-effective

7 a 8 i 9 n 10 l 11 c

12 e 13 b 14 f

Exercise2

2 So far so good.

3 everything is going according to plan

4 everything is on track

5 need somebody to

6 why don’t I

3 convenient

4 secure

5 time-saving

6 eficient

7 easier

8 user-friendly

9 up-to-date

10 accurate

11 immediate

Exercise2

2 inancial adviser 3 online banking

4 business class

Business communication skills

Exercise1

2 this is

Language at work

Exercise1

2 do you have to

3 is she sitting

4 are you working on

5 does Nadia think

6 Are you thinking

7 does a successful salesperson earn

8 are you doing

9 think / belongs

10 are having

Exercise2

2 f 3 g 4 a 5 h

6 d 7 b 8 e

3 Nice to meet you

Business communication skills

Exercise1

2 Let me explain how it works

3 The main thing to note is

4 What happens is

5 One other useful feature is that

6 What happens when

7 You can see what happens when you

Exercise2

2 similar / different

3 beneit / drawback

4 As well as / also

5 downside / plus side

6 Whereas before / now

7 one / other

8 dificult / simple

9 more / better

4 I’m pleased to

5 So tell me

6 in charge of

7 sounds

8 deal with

Exercise2

2 I’m delighted to meet you

3 We’re responsible for

4 It involves a lot of testing

5 I’d like to introduce you to

Language at work

Exercise1

2 spends

3 misses

4 tries

5 you ind

6 does your job involve

7 Do you work

8 don’t

9 Are you

10 am

Exercise2

2 I often have lunch in the staff

restaurant.

3 I occasionally have lunch with clients.

4 I usually inish work at 4.00 p.m. on

Friday afternoons.

5 I hardly ever work on Saturdays.

6 I never work on Sundays – this is a

personal rule of mine.

Unit 3

Working with words

Exercise1

2 make

3 work

Language at work

Exercise1

2 easy

4 do

5 work

6 Do

7 make

3 well

8 take

Exercise2

2 boring

4 friendlier

5 faster

6 slower

7 more original

8 more popular

Exercise2

2 than

3 relaxed

4 exhilarating

5 tiring

6 interested

7 exciting

3 than

8 tired

4 slightly

5 far

6 much

7 a bit

Business communication skills

Exercise1

2 b 3 c 4 c 5 b 6 a

7 a 8 c 9 b 10 a

Exercise2

2 00 44 319 44 010

3 Lydia_49@yahoo.dt

4 www.about-me.com/

courses_online

8 as

9 as

Unit 5

Unit 2

Working with words

Exercise1

2 requirements

Working with words

Exercise1

2 schedule

3 service

3 update

4 care

5 expectations

6 satisfaction

Exercise2

2 tailor

4 budget

5 deadline

6 teamwork

7 skills

Language at work

Exercise1

2 closed 3 has / organized

4 Have / called 5 did / arrive

6 have / met 7 didn’t take

8 haven’t improved 9 Have / spoken

10 have / worked

Exercise2

2 since

Exercise2

2 d 3 f 4 b 5 g

3 guarantee

4 evaluate

5 ensure

6 adjust

7 provide

6 h 7 c 8 e

Exercise3

1 deadline

2 schedule

Exercise3

1 services

2 guarantee

3 evaluate

4 adapt

3 allocated

4 resources

5 care

6 satisfy

5 staff

6 budget

7 update

3 for

4 for

5 since

Practice file answer key

Business communication skills

Exercise1

2 arrange

Language at work

Exercise1

2 need to / have to bring your laptop – we

have one you can use

3 allowed to smoke in this area

4 mustn’t take these documents out of the

building

5 supposed to talk in the library

Exercise2

2 be polite and helpful to customers

wear an ID badge at all times

3 leave bicycles at the back of the shop

enter the shop through the main entrance

4 smoke in the warehouse

wear jeans

Unit 8

3 make

4 good

Working with words

Exercise1

2 c 3 g 4 f 5 h 6 j

7 b 8 d 9 e 10 a

Exercise2

2 take responsibility

3 team player

4 work closely

5 complementary skills

6 common ground

7 form alliances

8 joint venture

9 mutual beneit

10 shared goal

5 How

6 suit

7 ‘d prefer

Exercise2

2 in

3 with

4 for

5 for

6 on

7 back

8 forward

Exercise3

1 c 2 a 3 f 4 d

5 e 6 h 7 b 8 g

Language at work

Exercise1

2 gets in

3 is meeting

4 is bringing

5 are we all having lunch

6 are showing

7 are we doing

8 are having

9 does your light leave

10 leaves

Exercise2

2 Our team is going out to celebrate

Torsten’s birthday.

3 We’re meeting in reception at 5.30 p.m.

4 Then we’re having a meal in that new

Greek restaurant.

5 The last train leaves at midnight.

Unit 7

Business communication skills

Exercise1

2 What’s the timescale on this

3 we plan to

4 in the long run

Exercise2

2 hope to have

3 in the short term

4 in the long term

5 How long will it take to

6 expect

7 by the end of

8 going to tell everyone

9 this leave us

10 over the next

11 chances are

Working with words

Exercise1

2 for

3 from

4 against

5 against

6 for

Exercise2

2 identity theft

3 unauthorized access

4 PIN number

5 X-ray machine

6 security breach

7 CCTV

8 antivirus software

Unit 6

Business communication skills

Exercise1

2 As it stands, the situation is

3 This is because of the fact that

4 As a result

5 I’d like to update you

6 By entering

7 We expect

Exercise2

2 I don’t quite understand how it works.

3 Can you tell us more about it?

4 What do you mean by ‘security breach’ ?

5 If I understand you correctly, this will

cost a lot.

6 I’m not sure I follow you.

Working with words

Exercise1

2 exhibition 3 excursion

4 entertainment 5 sightseeing

6 specialities 7 venue

Europeancity = Alicante

Exercise2

2 check in 3 freshen up

4 show you around 5 eat out

6 go out

Language at work

Exercise1

2 ’m / am going to 3 ’ll / will

4 ’ll / will

5 ’m / am going to

6 ’ll / will

Exercise2

2 c 3 c 4 a 5 b 6 a

7 pick you up

Unit 9

8 meet up with

Working with words

Exercise1

1 manufacturer

Business communication skills

Exercise1

2 It’s nice to inally meet you

3 Likewise

4 how was your journey

5 did you have any trouble

6 let me take your bag

7 can I get you a drink

8 sounds great

9 let me run through

10 get the chance

Exercise2

2 to

Language at work

Exercise1

2 has been ringing

3 haven’t / switched

4 have been looking

5 have just called

6 have sent

7 Have / had

8 have been talking

Exercise2

2 so

3 In order to

4 so that

5 Therefore

2 supplier

3 distributors

4 inventory

5 streamline

6 (supply) chain

7 logisitcs

8 client

9 warehouse

10 component

11 raw (materials)

11 retailer

Exercise2

2 stock up on

3 out of

4 track of

5 running low

3 to

4 with

5 opportunity 6 over

7 over

8 own

9 remind 10 wish

Practice file answer key

Business communication skills

Exercise1

2 Can I take your account details

3 look into it

4 according to my information

5 what has happened to it

6 you check it out for me

7 get back to you within the hour

Exercise2

2 it was dispatched on

3 something must have gone wrong

4 check it out

5 asap

6 as quick as we can

7 charge it to

Exercise2

2 good idea

3 would work

Unit 12

4 on top

5 in addition

Working with words

Exercise1

2 a 3 a 4 a 5 b

6 c 7 c 8 b 9 a

Exercise2

2 prototype

6 Besides

Language at work

Exercise1

2 3

3 3

4 X little few

5 X many much

3 concept

6 3

7 X any some

4 reliable

5 simple

8 X fewer less

9 3

6 innovative

7 revolutionary

10 3

Exercise2

2 few

3 many / any

Business communication skills

Exercise1

2 about

4 some / a lot

5 much

3 by

4 at

6 lot

7 many / any

5 at

6 for

7 about

Language at work

Exercise1

2 would deal with it straight away

3 had happened to it

4 was off sick

5 would look into it

6 if she was better

7 hadn’t been off sick

8 had said

9 me he had sent the order

Exercise2

2 Bella asked Alan if he wanted anything

from the canteen.

3 Nabila wants to know what the time of

the next light to Boston is.

4 Richard asked Sally if / whether she

wanted to borrow The Economist .

5 Keith says he’s tired of dealing with

unreliable suppliers.

6 Jackie told me that if I couldn’t go to the

meeting, she would go instead.

8 any

9 lot of / few

8 to

9 on

10 with

Unit 11

Exercise2

1 Good

2 here

3 start / begin

4 First

5 Then

6 inally

Working with words

Exercise1

2 brainstorming

7 free

Exercise3

2 d 3 k 4 a 5 e 6 g 7 b

8 l 9 i 10 f 11 c 12 j

3 put forward

4 majority

5 backing

6 carry out

Exercise2

2 a 3 g 4 e 5 h

6 c 7 d 8 b

Exercise3

2 consensus

3 options

Language at work

Exercise1

2 I think quickest I think the quickest

3 the more the most

4 we ever we have ever

5 boredest most bored

6 a second the second

7 you ever you have ever

8 the most busiest the busiest

Exercise2

2 worst

4 evaluate

5 confrontation

6 compromise

Business communication skills

Exercise1

2 agree

3 fewest

4 lexible

3 face

4 point

5 second

6 has

7 fewest

Unit 10

5 thing

6 As

7 Absolutely

8 best

8 Come

9 correctly 10 agreed

Working with words

Exercise1

2 badly equipped

Exercise2

2 not quiet sure not quite sure

3 I am hearing what you say I hear what

you are saying

4 enough fair fair enough

5 As far I’m concerned As far as I’m

concerned

6 ine to me ine with me

Unit 13

3 state-of-the-art

Working with words

Exercise1

2 failure

4 spacious

5 well maintained

6 well equipped

7 run down

3 faulty

8 old-fashioned

Exercise2

2 quite

4 breakdowns

5 unreliable

6 damaged

7 defective

3 really

Language at work

Exercise1

2 have / will end

3 work / you will be

4 knew / would be

5 had / would they be

6 improves / will have to

7 would you feel / asked you

8 would do / went

9 could / would you do

10 arrive / will be able to

Exercise2

2 could 3 Unless / I’ll have

4 Unless / will look 5 will have to / if

Exercise2

2 c 3 c 4 a 5 c 6 b 7 a

4 quite

5 fairly

6 pretty

7 extremely

8 very

Business communication skills

Exercise1

2 won’t

3 do you mean by

4 keeps on

5 sounds as though

6 Have you tried

7 advise you to

8 should solve the problem

9 if I were you

Business communication skills

Exercise1

2 change the colour

3 asking them to make a better offer

4 dificult to convince them about our

proposals

5 we provide some chairs

6 having music in the factory

7 not come (if you don’t mind)

8 we look at this again tomorrow morning

Practice file answer key

Exercise2

2 ’s always borrowing

3 taking

4 wrong

5 should

6 advise

7 sounds

8 solve

9 appears

10 putting

Language at work

Exercise1

2 make

3 starts / are cut and painted

4 sew

5 are washed

6 employs

7 supports

8 is encouraged and trained

Exercise2

2 is located

Unit 16

Working with words

Exercise1

2 c 3 a 4 a 5 a 6 a

Exercise2

2 complete waste of time

3 signiicant breakthrough

4 great success

5 amazing achievement

Language at work

Exercise1

2 have to

3 was chosen

4 was needed

5 was held

Business communication skills

Exercise1

2 i 3 h 4 a 5 e 6 j

7 b 8 g 9 f 10 c

Exercise2

2 I’ll ill you in

3 give me an overview

4 this underlines the importance of

5 could have gone better

6 how did it go?

7 what we need to do is

8 Tell me more

9 We should focus on

6 was won

Exercise3

2 was set up 20 years ago (by Hans Angst)

3 must be sacked (by the manager) for

being late

4 have agreed to extend the hours of work

5 is regarded as a sign of politeness in this

culture

3 shouldn’t

4 should

5 could

6 should

7 should

8 would

Exercise2

2 b 3 f 4 a 5 c 6 g 7 d 8 h

Exercise3

2 very tired too tired

3 responses enough enough responses

4 not enough clearly not clearly enough

5 too much expensive too expensive /

much too expensive

6 I have time enough I don’t have enough

time

Unit 15

Working with words

Exercise1

2 conident

3 ambitious

Language at work

Exercise1

2 Even though she is bad at paperwork,

she is our best salesperson / Even

though she is our best salesperson, she

is bad at paperwork.

3 Despite only having two products, it is

an extremely successful business.

4 They went ahead with the project,

despite the fact that the research was

unfavourable.

5 Although the meeting went on and on,

we made some useful decisions.

6 He didn’t know that the company was

for sale. However, he did have an idea of

how much it was worth.

Exercise2

2 The seminar was a waste of time.

However, we enjoyed meeting our new

colleagues. / We enjoyed meeting our

new colleagues. However, the seminar

was a waste of time.

3 He was miserable, but he earned a lot

of money.

4 Despite the fact that we forgot our

notes, we managed to give the

presentation. / Despite forgetting

our notes, we managed to give the

presentation.

5 The ofice was big, but there wasn’t

enough space for all the desks.

4 patient

5 hard-working

Unit 14

6 enthusiastic

7 punctual

Exercise2

2 –ability

Working with words

Exercise1

2 with

3 –ing

4 –ion

5 –ful

6 –le

7 –m

3 up

4 in

Business communication skills

Exercise1

2 pleased

5 into

6 stages

7 end

Exercise2

2 e 3 a 4 f 5 d 6 c

Exercise3

2 essentially 3 there are

4 First of all 5 Having

6 Once you’ve done 7 you’re ready to

3 feel

4 happy

5 strengths

6 seem

7 thing

Exercise2

2 about

3 for

4 with

Business communication skills

Exercise1

2 we’d be delighted 3 I was wondering if

4 how about

Exercise2

2 I’m afraid something has come up.

3 That would be great.

4 I’m sorry for messing you around, but

how about the week after?

Exercise3

2 c 3 a 4 e 5 b 6 j

7 i 8 f 9 d 10 g

Exercise3

2 do

3 intend

4 sound

5 add

Language at work

Exercise1

2 hadn’t been

3 were all inishing

4 said

5 hadn’t asked

6 was suggesting

7 stopped

8 came

9 hadn’t liked

10 had waited

Exercise2

2 had had

3 were / becoming

4 was growing

5 had / graduated

6 were running

7 had asked

8 hadn’t / taken

9 was doing

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