Compaq Evo N600c.pdf

Maintenance and Service Guide

Compaq Evo N600c

Document Part Number: 235393-001

August 2001

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying computer features, components, and

spare parts, troubleshooting computer problems, and performing

computer disassembly procedures.

Compaq, Evo, the Compaq logo, and Premier•Sound are trademarks of Compaq

Information Technologies Group, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation.

Intel and Pentium are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. the warranties for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Maintenance and Service Guide

First Edition August 2001

Document Part Number: 235393-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 Computer External Components . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–16

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics. . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . 2–11

2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Maintenance and Service Guide

iii

2.8 Nonfunctioning Docking Station

(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.9 No Operating System (OS) Loading . . . . . . . . . 2–19

2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–20

2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–21

2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–22

2.13 No OS Loading from Diskette Drive. . . . . . . . 2–23

2.14 No OS Loading from CD- or

DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–25

2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–26

2.17 Nonfunctioning Device . . . . . . . . . . . . . . . . . . 2–27

2.18 Nonfunctioning Keyboard . . . . . . . . . . . . . . . . 2–28

2.19 Nonfunctioning Pointing Device . . . . . . . . . . . 2–29

2.20 Network or Modem Connection Problems . . . 2–30

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–8

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–1

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.4 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Modem/Network Interface Card (NIC). . . . . . . . . . 5–10

5.6 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . . 5–12

5.7 TouchPad or Touch Button . . . . . . . . . . . . . . . . . . . 5–13

5.8 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.10 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.11 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.13 DC-DC Converter Board. . . . . . . . . . . . . . . . . . . . 5–30

5.15 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide

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