Service Manual HP Compaq nx9500 Series.pdf

Maintenance and Service

Guide

HP Pavilion zd7000 Series Notebook PC

HP Media Center zd7000 Series

Notebook PC

HP Compaq nx9500 Series

Business Notebook

Document Part Number: 333621-003

August 2004

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts; troubleshooting notebook problems; and performing

notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft

Corporation. Intel and Pentium are trademarks or registered trademarks of

Intel Corporation or its subsidiaries in the United States and other

countries. SD Logo is a trademark of its proprietor. Bluetooth is a

trademark owned by its proprietor and used by Hewlett-Packard Company

under license.

The information contained herein is subject to change without notice. The

only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing

herein should be construed as constituting an additional warranty. HP shall

not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Pavilion zd7000 Series Notebook PC

HP Media Center zd7000 Series Notebook PC

HP Compaq nx9500 Series Business Notebook

Third Edition August 2004

First Edition August 2003

Document Part Number: 333621-003

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–16

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–16

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–17

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

2Troubleshooing

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4

Selecting from the Security Menu . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–7

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–9

Obtaining, Saving or Printing Configuration

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Obtaining, Saving or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–12

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2

3.2 Notebook Major Components . . . . . . . . . . . . . . . . . . 3–3

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–17

3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–18

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iii

Contents

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6 Personal Video Recorder Devices. . . . . . . . . . . . . . 3–21

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–5

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–13

5.7 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.10 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.11 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.13 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.14 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.16 SD Card Slot/Infrared Module . . . . . . . . . . . . . . . 5–41

5.17 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

Maintenance and Service Guide

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

CScrew Lising

Index

Maintenance and Service Guide

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