DOC-00096667 [SAGA] Tell HTC Service Advisory A01.pdf

HTC Corporation

Technical Service Advisory

DOC-00096667

Released Date:

2011/4/19

Revision:

A01

Model:

SAGA

Reference DOC:

DOC-00096457

Title:

[SAGA] “Tell HTC” error message.

Revision Detail:

Category:

S/W Related

Related Team:

WW ASP

Failure/Repair Code:

FC/F113.3 (Program abnormal execution)

RC/P001 (Apply modification/fix per SA)

Effective Date:

2011/4/19

Description:

This Service Advisory aims to explain “Tell HTC” message pops up.

Symptom:

Tell HTC pops up after initial boot up.

Screen shot of Symptom

 Why does “Tell HTC” pops up right after boot up the phone?

Tell HTC pops up after initial boot up because it is possible that the phone did not register any information prior to booting.

This will be fixed in an upcoming update, but rest assured that the functionality of your phone is not affected in any way.

 What is “Tell HTC”?

“Tell HTC” is a new feature that we introduced into Desire S to help us rather more information on system abnormalities if

they occur in the field.

 Does this mean that there is something wrong with this phone?

There is no impact to the phone functionality at all. End user does not need to panic about the error message.

 How to handle such case?

Perform software upgrade to the latest version. Explain to end user that no functional impact to the phone if necessary. In

addition, this would be fixed in an upcoming ROM code update.

Note:

This problem occurs on ROM code version 1.28.xxx.xx or less.

Product Owner:

Kent.YC_Wu

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 # 8928

E-Mail ： Alvin_Tan@htc.com

Originator:

Alvin Tan

Approved By:

Johnson Yang

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

SA-SW006-0916

4/22/2011 3:53:50 PM

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