Cisco.Unified.Communications.System.Engineer.UCSE.Student.Guide.V1.3.pdf

UCSE

Cisco Unified

Communications

System Engineer

Version 1.3

Student Guide

CLS Production Services: 06.29.05

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Table of Contents

Volume 1

Course Introduction

Overview

Learner Skills and Knowledge

Course Flow

Additional References

Cisco Glossary of Terms

Your Training Curriculum

Understanding Cisco Unified Communications System Hardware

1-1

Module Objectives

1-1

Understanding Unified Communications Server Hardware

1-3

Overview

1-3

Relevance

1-3

Cisco Unity Platform Overlays

1-4

Cisco Unity 4.0 Platform Overlay #1

1-5

Cisco Unity 4.0 Platform Overlay #2

1-6

Cisco Unity 4.0 Platform Overlay #3

1-7

Cisco Unity Supported Platforms List

1-8

Summary

1-10

References

1-10

Quiz

1-11

Quiz Answer Key

1-12

Using Unified Communications Voice Boards

1-13

Overview

1-13

Relevance

1-13

Objectives

1-13

What Functions Do Voice Boards Perform?

1-14

Installing and Configuring Voice Boards

1-16

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Voice Boards

1-17

Intel Dialogic D/120JCT-LS and D/120JCT-Euro Voice Boards

1-19

Intel Dialogic D/240PCI-T1 Voice Board

1-20

Brooktrout Technology TR114+P4L Voice Board

1-21

Summary

1-22

References

1-22

Quiz

1-23

Quiz Answer Key

1-25

Module Self-Check

1-26

Scoring

1-27

Module Self-Check Answer Key

1-28

Module Summary

1-29

References

1-29

Installing Cisco Unified Communications System Software

2-1

Overview

2-1

Module Objectives

2-1

Understanding Unified Communications Architecture and Software

2-3

Overview

2-3

Relevance

2-3

Cisco Unity for Exchange Architecture

2-3

System Software for Cisco Unity for Exchange

2-6

Course Goal and Objectives

Overview

1-1

Objectives

1-3

Why Use Voice Boards?

1-15

Objectives

2-4

Client Software for Cisco Unity for Exchange

2-8

Cisco Unity for Domino Architecture

2-9

System Software for Cisco Unity for Domino

2-10

Domino Unified Communications Services

2-11

Client Software for Cisco Unity for Domino

2-13

Quiz

2-15

Quiz Answer Key

2-16

Installing Cisco Unified Communications Software

2-17

Relevance

2-17

Objectives

2-17

Pre-Installation Tasks

2-19

Cisco Unity System Preparation Assistant

2-20

Cisco Unity Installation and Configuration Assistant

2-21

Permissions Wizard

2-22

Cisco Unity System Setup

2-23

Install License File Wizard

2-24

Service Configuration Wizard

2-26

Message Store Configuration Wizard

2-27

Password Hardening Wizard

2-28

Cisco Unity Telephony Integration Manager

2-29

Authentication SSL

2-30

Additional Installation Resources

2-31

Summary

2-32

Next Steps

2-33

Quiz

2-34

Quiz Answer Key

2-36

Upgrading Cisco Unified Communications Software

2-37

Relevance

2-37

Objectives

2-37

What Upgrade Paths Are Possible to Cisco Unity 4.0(5)?

2-38

Upgrading from Cisco Unity 3.x to Cisco Unity 4.0(5) for Exchange

2-39

Upgrading from Cisco Unity 3.x for Exchange to Cisco Unity 4.0(5) for Domino

2-40

Summary

2-41

References

2-41

Next Steps

2-41

Quiz

2-42

Quiz Answer Key

2-43

Module Self-Check

2-44

Scoring

2-46

Module Self-Check Answer Key

2-47

Module Summary

2-48

References

2-48

Integrating Cisco Unified Communications Systems

3-1

Overview

3-1

Module Objectives

3-1

Choosing Available Unified Communications Integrations

3-3

Overview

3-3

Relevance

3-3

Attributes of an Integration

3-3

Call Forward to Personal Greeting

3-6

Easy message access

3-6

Message waiting indicators

3-7

Attributes of Cisco Unity-Cisco CallManager Integration

3-8

Cisco Unified Communications System Engineer (UCSE) v1.3

Summary

2-14

Overview

2-17

Overview

2-37

Objectives

3-5

How Does an IP Integration Work?

3-10

How Does a DTMF Integration Work?

3-11

How Does an SMDI Integration Work?

3-12

How Does a PBXLink Integration Work?

3-13

How Does the PIMG Integration Work?

3-14

Dual Switch Integration

3-16

Supported Telephone Systems

3-17

What Is a Port in a Messaging System?

3-18

Port Configuration Options

3-19

Guidelines for Port Configuration

3-21

Summary

3-23

Reference

3-24

Quiz

3-25

Quiz Answer Key

3-27

Integrating Cisco Unity with Cisco CallManager

3-29

Overview

3-29

Relevance

3-29

Objectives

3-29

Setting Up Voice-Mail Connectivity

3-30

Configuring Voice-Mail Pilot

3-33

Configuring Voice-Mail Profiles

3-34

Configuring Voice-Mail Ports

3-35

Line Groups

3-39

Summary

3-41

References

3-41

Quiz

3-42

Quiz Answer Key

3-43

Module Self-Check

3-44

Scoring

3-46

Module Self-Check Answer Key

3-47

Module Summary

3-48

References

3-48

Networking Unified Communications Servers

4-1

Overview

4-1

Module Objectives

4-1

Understanding Cisco Unity Networking

4-3

Overview

4-3

Relevance

4-3

Objectives

4-3

Cisco Unity Networking Defined

4-4

Cisco Unity Interoperability

4-10

Interop Gateway for Domino

4-11

Voice Connector for Exchange

4-13

Summary

4-14

References

4-14

Quiz

4-15

Quiz Answer Key

4-16

Understanding Message Transfer and Directory Replication

4-17

Overview

Relevance

4-17

Objectives

4-17

Message Transfer and Directory Replication

4-18

Intrasite Messaging in Exchange 5.5

4-20

Intersite Message Passing and Directory Replication in Exchange 5.5

4-21

Cisco Unified Communications System Engineer (UCSE) v1.3

iii

Session Initiation Protocol

3-15

Configuring MWI Assignments

3-32

Types of Networking

4-8

4-17

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