Cisco.Unified.Communications.System.Engineer.UCSE.Student.Guide.V1.3.pdf
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UCSE
Cisco Unified
Communications
System Engineer
Version 1.3
Student Guide
CLS Production Services: 06.29.05
Copyright 2005, Cisco Systems, Inc. All rights reserved.
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Table of Contents
Volume 1
Course Introduction
1
Overview
1
Learner Skills and Knowledge
1
Course Flow
3
Additional References
4
Cisco Glossary of Terms
4
Your Training Curriculum
5
Understanding Cisco Unified Communications System Hardware
1-1
Module Objectives
1-1
Understanding Unified Communications Server Hardware
1-3
Overview
1-3
Relevance
1-3
Cisco Unity Platform Overlays
1-4
Cisco Unity 4.0 Platform Overlay #1
1-5
Cisco Unity 4.0 Platform Overlay #2
1-6
Cisco Unity 4.0 Platform Overlay #3
1-7
Cisco Unity Supported Platforms List
1-8
Summary
1-10
References
1-10
Quiz
1-11
Quiz Answer Key
1-12
Using Unified Communications Voice Boards
1-13
Overview
1-13
Relevance
1-13
Objectives
1-13
What Functions Do Voice Boards Perform?
1-14
Installing and Configuring Voice Boards
1-16
Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Voice Boards
1-17
Intel Dialogic D/120JCT-LS and D/120JCT-Euro Voice Boards
1-19
Intel Dialogic D/240PCI-T1 Voice Board
1-20
Brooktrout Technology TR114+P4L Voice Board
1-21
Summary
1-22
References
1-22
Quiz
1-23
Quiz Answer Key
1-25
Module Self-Check
1-26
Scoring
1-27
Module Self-Check Answer Key
1-28
Module Summary
1-29
References
1-29
Installing Cisco Unified Communications System Software
2-1
Overview
2-1
Module Objectives
2-1
Understanding Unified Communications Architecture and Software
2-3
Overview
2-3
Relevance
2-3
Cisco Unity for Exchange Architecture
2-3
System Software for Cisco Unity for Exchange
2-6
Course Goal and Objectives
2
Overview
1-1
Objectives
1-3
Why Use Voice Boards?
1-15
Objectives
2-4
Client Software for Cisco Unity for Exchange
2-8
Cisco Unity for Domino Architecture
2-9
System Software for Cisco Unity for Domino
2-10
Domino Unified Communications Services
2-11
Client Software for Cisco Unity for Domino
2-13
Quiz
2-15
Quiz Answer Key
2-16
Installing Cisco Unified Communications Software
2-17
Relevance
2-17
Objectives
2-17
Pre-Installation Tasks
2-19
Cisco Unity System Preparation Assistant
2-20
Cisco Unity Installation and Configuration Assistant
2-21
Permissions Wizard
2-22
Cisco Unity System Setup
2-23
Install License File Wizard
2-24
Service Configuration Wizard
2-26
Message Store Configuration Wizard
2-27
Password Hardening Wizard
2-28
Cisco Unity Telephony Integration Manager
2-29
Authentication SSL
2-30
Additional Installation Resources
2-31
Summary
2-32
Next Steps
2-33
Quiz
2-34
Quiz Answer Key
2-36
Upgrading Cisco Unified Communications Software
2-37
Relevance
2-37
Objectives
2-37
What Upgrade Paths Are Possible to Cisco Unity 4.0(5)?
2-38
Upgrading from Cisco Unity 3.x to Cisco Unity 4.0(5) for Exchange
2-39
Upgrading from Cisco Unity 3.x for Exchange to Cisco Unity 4.0(5) for Domino
2-40
Summary
2-41
References
2-41
Next Steps
2-41
Quiz
2-42
Quiz Answer Key
2-43
Module Self-Check
2-44
Scoring
2-46
Module Self-Check Answer Key
2-47
Module Summary
2-48
References
2-48
Integrating Cisco Unified Communications Systems
3-1
Overview
3-1
Module Objectives
3-1
Choosing Available Unified Communications Integrations
3-3
Overview
3-3
Relevance
3-3
Attributes of an Integration
3-3
Call Forward to Personal Greeting
3-6
Easy message access
3-6
Message waiting indicators
3-7
Attributes of Cisco Unity-Cisco CallManager Integration
3-8
ii
Cisco Unified Communications System Engineer (UCSE) v1.3
Copyright © 2005, Cisco Systems, Inc.
Summary
2-14
Overview
2-17
Overview
2-37
Objectives
3-5
How Does an IP Integration Work?
3-10
How Does a DTMF Integration Work?
3-11
How Does an SMDI Integration Work?
3-12
How Does a PBXLink Integration Work?
3-13
How Does the PIMG Integration Work?
3-14
Dual Switch Integration
3-16
Supported Telephone Systems
3-17
What Is a Port in a Messaging System?
3-18
Port Configuration Options
3-19
Guidelines for Port Configuration
3-21
Summary
3-23
Reference
3-24
Quiz
3-25
Quiz Answer Key
3-27
Integrating Cisco Unity with Cisco CallManager
3-29
Overview
3-29
Relevance
3-29
Objectives
3-29
Setting Up Voice-Mail Connectivity
3-30
Configuring Voice-Mail Pilot
3-33
Configuring Voice-Mail Profiles
3-34
Configuring Voice-Mail Ports
3-35
Line Groups
3-39
Summary
3-41
References
3-41
Quiz
3-42
Quiz Answer Key
3-43
Module Self-Check
3-44
Scoring
3-46
Module Self-Check Answer Key
3-47
Module Summary
3-48
References
3-48
Networking Unified Communications Servers
4-1
Overview
4-1
Module Objectives
4-1
Understanding Cisco Unity Networking
4-3
Overview
4-3
Relevance
4-3
Objectives
4-3
Cisco Unity Networking Defined
4-4
Cisco Unity Interoperability
4-10
Interop Gateway for Domino
4-11
Voice Connector for Exchange
4-13
Summary
4-14
References
4-14
Quiz
4-15
Quiz Answer Key
4-16
Understanding Message Transfer and Directory Replication
4-17
Overview
Relevance
4-17
Objectives
4-17
Message Transfer and Directory Replication
4-18
Intrasite Messaging in Exchange 5.5
4-20
Intersite Message Passing and Directory Replication in Exchange 5.5
4-21
Copyright 2005, Cisco Systems, Inc.
Cisco Unified Communications System Engineer (UCSE) v1.3
iii
Session Initiation Protocol
3-15
Configuring MWI Assignments
3-32
Types of Networking
4-8
4-17
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