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National Automotive Service Task Force (NASTF)
The Vehicle Manufacturer Service Information Matrix below provides information for each vehicle manufacturer on how to
obtain service information, tools, and training materials.
This document is maintained by the National Automotive Service Task Force (NASTF). This document contains only access
information for service information, tools, and training materials available from vehicle manufacturers. No attempt was
made to identify non-OEM sources. Both emissions and non-emissions related information is ava ilable from the listed
sources. This matrix is also available in PDF (http://www.iatn.net/nastf/oematrix.pdf).
To report problems or corrections regarding this matrix, please see www.iatn.net/nastf/#complaint.
Vehicle Manufacturer Service Information Matrix
As of 10/01/2003 (Updated Quarterly)
The latest version of this matrix can be found at http://www.iatn.net/nastf/oematrix.html
The following references for each vehicle manufacturer provide the sources for accessing
OEM service information, tools, and training materials. The information is listed by
manufacturer rather than nameplate. For example, the Ford listings cover Ford, Lincoln,
and Mercury vehicles. The auto manufacturers are listed alphabetically, but the links below
allow you to scroll directly to a specific manufacturer’s listings. Some small volume,
specialty manufacturers (such as, Lotus or Panoz) may not be listed. Most manufacturers’
service information is available via the Internet. Website links are provided. In many
cases, the references also provide toll-free telephone contacts.
Company Contacts
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
ACURA
(see Honda)
ASTON MARTIN
Service Information,
Tools & Training
Information
Go to www.astonmartintechinfo.com
AUDI
Diagnostic Tool
(800) 892-9650 (Equipment Solutions)
Service, Collision
and Training
Information
erwin.audi.de
erWin is the E lectronic R epair and W orkshop In formation service
from Audi AG for non-franchised garages, vehicle pools and other
companies which repair and service Audi vehicles professionally.
www.audi.ddsltd.com
The Audi Technical Literature Ordering Center is the central
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Company Contacts Continued…
location for ordering printed technical literature, such as shop
manuals, parts catalogs, and certain training materials for Audi
products. All information can be ordered online and is shipped to the
customer. Also available by calling (800) 544-8021 -- 8.00AM to
8.00PM Eastern Standard Time, Monday through Friday.
Collision and body information are included in Repair Manuals.
BENTLEY
Service information,
tools and training
information
Go to www.bentleytechinfo.com
BMW
Diagnostic Tool
For special tool purchases and diagnostic computer purchases, call
Central Letter Shop at 1-800-695-0079.
Service & Collision
Information
Go to www.bmwtechinfo.com. Contains service manuals back to
1980 models, separate wiring diagrams back to 1984 models, and
TSBs back to 1985 models.
CHRYSLER/DODGE/EAGLE/JEEP/PLYMOUTH
Diagnostic &
Reprogramming
Tool
(800) 801-5420 (SPX Corp. through Mille r Special Tools Division); fax
(800) 578-7375
• DRB III® Scan Tool -- includes DRB III® and Remote
Personal Computer Update Kits - part numbers: CH6020A-AM
and CH6020A-PCUD
• Also requires CH5500 Kit for Transmission Control Modules in
1989-1995 model year vehicles
• DART tool is discontinued
Service & Collision
Information
On-line service information as well as printed copies of service
information can be purchased at www.techauthority.com. Printed
copies of service information can also be purchased by calling 1-800-
890-4038 (DDS LTD).
Body repair manuals for some 1995 and all 1996 to present domestic
vehicles are included on the Chrysler service website at
www.techauthority.com.
DAEWOO
Diagnostic Tool
Equipment Solutions (800) 347-6401
Service & Collision
Information
Any Daewoo dealership.
Collision and body information is included in service manuals.
FERRARI
Service Information,
Tools & Training
Information
Go to www.ferrariusa.com; contact service@ferrariusa.com
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National Automotive Service Task Force (NASTF)
Company Contacts Continued…
FORD/LINCOLN/MERCURY
Diagnostic Tool Go to www.motorcraft.com, Technical Resources
Reprogramming Go to www.motorcraft.com, Technical Resources
Service & Collision
Information
Go to www.motorcraft.com, Technical Resources
Training & Training
Materials
Go to www.motorcraft.com, Technical Resources
General Information Go to www.motorcraft.com, Technical Resources
GENERAL MOTORS
BUICK, CADILLAC, CHEVROLET, GEO, GMC, HUMMER, OLDSMOBILE, & PONTIAC
Diagnostic Tool
Go to www.gmtechinfo.com or call 1-800-825-5886.
Training & Training
Materials
Go to www.gmtechinfo.com or call 1-800-825-5886.
Service & Collision
Information
Go to www.gmtechinfo.com or call 1-800-825-5886.
Body and collision information is contained in the body
manual and the collision manual.
Reprogramming
Information
Go to www.gmtechinfo.com or call 1-800-825-5886.
I/M Information Go to www.gmtechinfo.com or call 1-800-825-5886.
General Information Go to www.gmtechinfo.com or call 1-800-825-5886.
SATURN
Diagnostic Tool
(800) 533-6127 (SPx Corp.)
Service & Collision
Information
(800) 272-8876 (MSX, Inc.)
Body and collision information is contained in the body
manual and the collision manual.
HONDA/ACURA
Diagnostic Tool
For OBD II vehicles through model year 2003, the Vetronix
Mastertech tool can be used. Contact Vetronix Customer Service at
1-800-321-4889 for details.
For all OBD II vehicles, including model year 2004 and after, the new
HDS (Honda Diagnostic System) tester and related software updates,
can be ordered from Helm, Inc., but must first subscribe to Service
Express at www.serviceexpress.honda.com.
After signing in, click the “Order Diagnostic Tools” button for details
and links to the ordering screens.
Service & Collision
Information
Subscriptions to the Honda and Acura service information website are
available at www.serviceexpress.honda.com. This website contains
all service information back to 1996 models, including body repair
manuals. Starting November 2003, TSBs, Service News (and a
limited but growing number of other service information documents),
will be accessible back to 1990 models. Also starting November
2003, subscribers will be able to access an on-line parts catalog that
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Company Contacts Continued…
includes an electronic parts order submittal function.
Traditional paper-bound Service Manuals, Electrical Troubleshooting
Manuals, and Body Repair Manuals are also available from Helm, Inc.
from the Service Express website (click on “Order Paper Publications”
button).
Training materials Information about ordering training information and materials is
available from the Service Express website (click on “Order Training
Materials” button for details and links to the ordering screens.
Reprogramming
Information regarding the reprogramming of OBD II applicable
vehicles is available from the Service Express website. After signing
in, click the “Order Diagnostic Tools” button for details.
HYUNDAI
Service Publications Contact Helm Inc., 14310 Hamilton Avenue, Highland Park, MI
48203, (313) 865-5000
Service & Collision
Information
Go to Hyundai’s website at www.hmaservice.com
Body and collision information is contained in the body manual.
Training materials
Tools & Equipment Contact SPX-Kent Moore, 1-800-336-6687, or
www.dealerequipment.com
Special Service
Tools
Contact SPX-Kent Moore, 1-800-345-2233,or
www.spxkent moore.com
INFINITI
(see Nissan)
ISUZU
Diagnostic Tool
Go to www.isuzutechinfo.com
Service & Collision
Information
Go to www.isuzutechinfo.com
Collision and body information is included in service manuals.
JAGUAR
Diagnostic Tool
Go to www.jaguartechinfo.com.
Service & Collision
Information
Go to www.jaguartechinfo.com.
Collision and body information is included in service manuals.
KIA
Diagnostic Tool
Kia University, 949-470-7112
Go to www.kiatechinfo.com.
Service & Collision
Information
DDS, 1-866-KIA MANUALS (1-866-542-6268), fax 1-562-698-2788
Collision and body information is included in service manuals.
Go to www.kiatechinfo.com.
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National Automotive Service Task Force (NASTF)
Company Contacts Continued…
Training
Kia University, Technical Training Dept. 949-470-7000
Go to www.kiatechinfo.com.
General Information www.kia.com
Go to www.kiatechinfo.com.
LAMBORGHINI
Diagnostic Tool
(781) 788-0600
Service & Collision
Information
(781) 788-0600
LAND ROVER
Service & Collision
Information
Go to www.landrovertechinfo.com
Collision and body information is included in service manuals.
Diagnostic Tool
Go to www.landrovertechinfo.com
LEXUS
(see Toyota)
MASERATI
Service Information,
Tools, & Training
Information
Go to www.maseratiusa.com; contact service@maseratiusa.com
MAZDA
Diagnostic Tool
Go to www.mazdatechinfo.com to obtain ordering information for all
Mazda diagnostic tools. For all 1994-2000 models: New Generation
Star (NGS) Tester; Hickok Customer Care; phone (800) 342-5080, or
(216) 541-8060 or a distributor in your area. For all 1997 and newer
models: Worldwide Diagnostic System (WDS); Call (800) ROTUNDA
(768-8632) which is menu driven; select option 4 for assistance by a
WDS sales representative.
Reprogramming
Go to www.mazdatechinfo.com for subscription information for
access to Mazda Module Reprogramming.
Service & Collision
Information
Go to www.mazdatechinfo.com to obtain ordering information for all
service and body repair manuals available from Mazda. Go to
FedWorld www.fedworld.gov/cleanair/index.htm or any Mazda dealer
(to find the nearest Mazda dealer, go to www.mazdausa.com and
enter your ZIP code). Collision and body information is included in
the body manual.
Special Service
Tools
Go to www.mazdatechinfo.com to obtain ordering information for all
Mazda Special Tools or contact American Kowa Seiki customer
service at (800) 824-9655 or go to any Mazda dealer (to find the
nearest Mazda dealer, go to www.mazdausa.com and enter your ZIP
code). Additional Service Equipment is available by contacting Mazda
Service Equipment at 1-877-768-6657.
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