It's Never Done That Before - A Guide To Troubleshooting Windows XP (2006).pdf

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THAT BEFORE!
A G U I D E T O T R O U B L E S H O O T I N G WINDOWS XP
J O H N R O S S
®
IT’S NEVER DONE
IT’S NEVER DONE
THAT BEFORE!
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IT’S NE VER DONE
THAT BEFORE!
A Guide to Troubleshooting
Windows XP
by John Ross
®
San Francisco
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IT’S NEVER DONE THAT BEFORE! Copyright © 2006 by John Ross.
All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or
mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior
written permission of the copyright owner and the publisher.
Printed on recycled paper in the United States of America
1 2 3 4 5 6 7 8 9 10 – 09 08 07 06
No Starch Press and the No Starch Press logo are registered trademarks of No Starch Press, Inc. Other product and
company names mentioned herein may be the trademarks of their respective owners. Rather than use a trademark
symbol with every occurrence of a trademarked name, we are using the names only in an editorial fashion and to the
benefit of the trademark owner, with no intention of infringement of the trademark.
Publisher: William Pollock
Managing Editor: Elizabeth Campbell
Cover and Interior Design: Octopod Studios
Developmental Editor: Peter Spear
Copyeditors: Judy Flynn and Publication Services, Inc.
Compositor: Riley Hoffman
Proofreader: Stephanie Provines
Indexer: Publication Services, Inc.
For information on book distributors or translations, please contact No Starch Press, Inc. directly:
No Starch Press, Inc.
555 De Haro Street, Suite 250, San Francisco, CA 94107
phone: 415.863.9900; fax: 415.863.9950; info@nostarch.com; www.nostarch.com
The information in this book is distributed on an “As Is” basis, without warranty. While every precaution has been
taken in the preparation of this work, neither the author nor No Starch Press, Inc. shall have any liability to any
person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the
information contained in it.
Library of Congress Cataloging-in-Publication Data
Ross, John, 1947-
It's never done that before! : a guide to troubleshooting Windows XP / John Ross.
p. cm.
Includes index.
ISBN 1-59327-076-3
1. Microsoft Windows (Computer file) 2. Operating systems (Computers) I. Title.
QA76.76.O63R682 2006
005.4'46--dc22
2005028821
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BRIEF CONTENTS
Acknowledgments ..........................................................................................................xv
Introduction .................................................................................................................xvii
Chapter 1: Troubleshooting Methods and Tools ..................................................................1
Chapter 2: Types of Windows Problems and Failures ........................................................25
Chapter 3: What to Do When Windows Won’t Start ........................................................39
Chapter 4: Black Screens and Blue Screens......................................................................55
Chapter 5: Solving Device Driver Problems ......................................................................65
Chapter 6: Using the Microsoft Knowledge Base and Other Online Resources......................75
Chapter 7: Using System Restore and Other Rollback Techniques........................................89
Chapter 8: Underneath It All: The BIOS ...........................................................................97
Chapter 9: The Windows Registry: Here Be Demons .......................................................107
Chapter 10: Dealing with Individual Programs and Files ..................................................117
Chapter 11: Service Packs, Patches, and Other Updates..................................................127
Chapter 12: Viruses, Spyware, and Other Nasties ..........................................................133
Chapter 13: Internet Connection Problems .....................................................................143
Chapter 14: Local Network Problems ............................................................................157
Chapter 15: Dealing with Hardware Problems................................................................165
Chapter 16: Troubleshooting and Replacing Hard Drives.................................................175
Chapter 17: Troubleshooting and Replacing Other Hardware ..........................................193
Chapter 18: If All Else Fails . . . Call Tech Support ..........................................................209
Chapter 19: Cutting Your Losses: What to Do When Nothing Else Works..........................221
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