Troubleshooting Guide
This troubleshooting guide will provide you with information about Star Wars® Jedi Knight®: Jedi Academy™. You will find solutions to common problems that were encountered while running the game in the Windows 98, Millennium Edition (ME), 2000, and XP operating systems with OpenGL 1.4 and DirectX 9.0a.
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation
4. Performance
5. Video Issues
6. Sound Issues
7. CD-ROM Drive Issues
8. Controller Device Issues
9. DirectX Setup
10. Multiplayer Issues
11. How to Contact LucasArts
12. Web Sites
-1- General Information
DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems that you may encounter while playing the Jedi Academy computer video game. LucasArts makes no representation or warranty about the accuracy of the information provided in this troubleshooting guide, what may result or not result from following the suggestions contained in this troubleshooting guide or your success in solving the problems that are causing you to consult this troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth in the Software License and Limited Warranty to which you previously agreed to be bound.
This troubleshooting guide also contains reference to third parties and/or third party web sites. The third party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of any third party web site referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Jedi Academy computer video game, including without limitation any link contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not responsible for webcasting or any other form of transmission received from any third party web site nor is LucasArts responsible if the third party web site is not working appropriately, including without limitation if the designated third party web site cannot be accessed due to an inaccurate URL.
LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience, and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of the respective third party or third party web site, or any association with the operators of any third party web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party web sites. Any dealings with third parties (including advertisers) referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Jedi Academy computer video game or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or promotions.
To be able to play Jedi Academy, you must have Windows 98, 98SE, Millennium Edition (ME), 2000, or XP installed and configured correctly and your computer hardware must be OpenGL 1.4 and DirectX 9.0a compatible.
According to Microsoft, Windows 95 has entered its non-supported phase as December 2001. Because of this, Jedi Academy doesn’t support this operating system. Windows 98 also entered its non-supported phase as of June 2003. Because of this, several hardware manufacturers are no longer developing drivers for this operating system.
If you are running Windows 2000 or XP, you must have local Administrator or Power User rights to properly install the game. Only local Administrator rights will allow you to update DirectX in these operating systems.
Computer: 100% DirectX 9.0a compatible computer required.
CPU: Pentium III 450 MHz or faster CPU required.
Pentium III or Athlon class 600 MHz or faster CPU recommended.
Memory: 128 MB RAM required. 256 MB RAM recommended.
Graphics Card: 32 MB OpenGL 1.4 compatible PCI or AGP 3D Hardware Accelerator required.
Sound Card: 16-bit sound card required.
CD-ROM: Quad Speed IDE or SCSI CD-ROM required.
Input Device: Keyboard and mouse required. Joystick supported.
DirectX: Microsoft DirectX 9.0a is included on this CD. You will be prompted to install
DirectX during the installation of this game if this or a more recent version
is not already properly installed on your system. Please refer to the
Installation and DirectX Setup sections of this Troubleshooting Guide for
more information about DirectX.
NOTE: DirectX may require the "latest" updates for your operating system.
This may also include the latest drivers for your particular motherboard,
sound and video hardware.
Installation: Installation requires 1.3 GB of free hard drive space. It is recommended
that you have at least an additional 200 MB of free space available after
installing the game for the Windows swap/page file and save games.
Multiplayer Support
Pentium III 700 MHz or faster recommended for Dedicated Server.
Local Area Network Play: Supports up to 16 players via Local Area Network.
Internet Play: Supports up to 16 players via 56Kbps or faster connection to the Internet.
Dedicated Server: Broadband connection (DSL/Cable modem or better) required for
Internet hosting.
-2- General Troubleshooting
Jedi Academy was designed to run under Windows 98, Millennium (ME), 2000, or XP with OpenGL 1.4 and DirectX 9.0a. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly shut down Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is active.) This will help prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide or before attempting to restart the game.
NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the Computer. This will put you back into Windows’ normal operating mode.
· The Jedi Academy CD may have been removed.
· Your CD-ROM drive may have stopped responding.
· There may be a hardware conflict in your system.
· The Jedi Academy CD may be scratched or dirty.
· Your computer may not be 100% DirectX 9.0a compatible.
Please consult DirectX Setup (Section 9) or CD-ROM Drive Issues (Section 7) in this Troubleshooting Guide for more information.
· Check to see how much room is available on your hard drive to make sure that you have enough free space for Jedi Academy to run. It is recommended that you have at least 200 MB of free space after installing the game for the Windows swap/page file and save games.
· Check to see if your Windows desktop color palette is set to High Color (16-bit). On some video cards, 32-bit desktop settings may cause problems in Jedi Academy. Please consult Video Issues (Section 5) for more information.
· Check to see if you have any other applications running, such as memory managers, screen savers, or virus protection programs. Please refer to Should I have Other Programs Running in the Background in this section for more information.
· Check to see if you have OpenGL compatible drivers. Failure in launching the game may occur because of driver incompatibilities. Please refer to Video Issues (Section 5) for information on OpenGL.
· Check DirectX Setup (Section 9) in this Troubleshooting Guide for directions on how to find out if DirectX supports your computer hardware.
· Check the Jedi Academy CD to see if it is dirty or scratched. The CD-ROM drive may be having trouble reading the CD. Please check CD-ROM Drive Issues (Section 7) for more information.
· Make sure that your CD-ROM drive letter didn’t change since installing Jedi Academy. If it did, you will need to uninstall the game and reinstall it with the new drive letter. Make sure to choose Yes when prompted to keep your player and configuration files when uninstalling, so you do not lose your progress.
· If none of the suggestions above help, you may have a corrupted installation. Try uninstalling, then reinstalling Jedi Academy.
If you end up at a black screen or the game appears to lock up, please press ALT-F4 before trying anything else. If this fails, press CTRL-ALT-DEL once and choose END TASK on Jedi Knight: Jedi Academy, which should take you back to the desktop. Windows 2000 and XP users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then restart your computer and try running the game again.
· Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 9) in this Troubleshooting Guide for information about how to check for DirectX compatibility.
· You may need to update the drivers for your sound card.
· Your volume may be turned up too loud in Windows.
· Your amplified speakers may be plugged into speaker-out on your sound card.
Please consult Sound Issues (Section 6) in this Troubleshooting Guide for more information.
Generally, we have found that it is not a good idea to run any other programs in the background while playing Jedi Academy. Please turn off any active screen savers while running this game, as they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if other programs are running, including virus-detection utilities. You may need to disable or close programs that start automatically when Windows is started, such as the Microsoft Office Toolbar and the Live!Ware Creative Launcher. Some of these programs display icons on your system tray. If you have icons on your taskbar, right-click on each of them and select the option to disable, unload, or close them before running Jedi Academy. The next time you start your computer, these items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems running Jedi Academy, we recommend that you consult Windows Help for information on how to remove shortcuts or how to keep other programs from running in the background.
Task switching is disabled when playing Jedi Academy in full screen mode. In order to task switch, you must change Full Screen to Off in the Video Setup screen.
When running Jedi Academy on a low-end system, you may experience some stuttering in the sound and graphics. This usually happens if other programs are running or your system resources are low. Freeing up system resources may improve performance. Check Performance (Section 4) in this troubleshooting guide for more performance tips.
If your computer is equipped with a Power Management feature, you may want to disable it. Please consult your computer's documentation or the manufacturer for assistance in doing this. When Power Management is enabled, the following problems may occur:
· The game may crash or go to a blue screen when sleep mode activates.
· The Windows mouse cursor may appear when the computer returns from sleep mode.
· The monitor may go to a black screen while you are playing or when sitting at one screen for long periods of time.
Admiin