Performance-Management.pdf

PERFORMANCE

MANAGEMENT

iii

PERFORMANCE

MANAGEMENT

KEY STRATEGIES AND

PRACTICAL GUIDELINES

3RD EDITION

Michael Armstrong

London and Philadelphia

Publisher’s note

Every possible effort has been made to ensure that the information contained in this book

is accurate at the time of going to press, and the publishers and author cannot accept

responsibility for any errors or omissions, however caused. No responsibility for loss or

damage occasioned to any person acting, or refraining from action, as a result of the

material in this publication can be accepted by the editor, the publisher or the author.

First published in Great Britain and the United States in 1994 by Kogan Page Limited

Second edition 2000

Third edition 2006

Apart from any fair dealing for the purposes of research or private study, or criticism or

review, as permitted under the Copyright, Designs and Patents Act 1988, this publi-

cation may only be reproduced, stored or transmitted, in any form or by any means,

with the prior permission in writing of the publishers, or in the case of reprographic

reproduction in accordance with the terms and licences issued by the CLA. Enquiries

concerning reproduction outside these terms should be sent to the publishers at the

undermentioned addresses:

120 Pentonville Road

525 South 4th Street, #241

London N1 9JN

Philadelphia PA 19147

United Kingdom

USA

www.kogan-page.co.uk

The right of Michael Armstrong to be identified as the author of this work has been

asserted by him in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 0 7494 4537 8

British Library Cataloguing-in-Publication Data

A CIP record for this book is available from the British Library.

Library of Congress Cataloging-in-Publication Data

Armstrong, Michael, 1928–

Performance management : key strategies and practical guidelines / Michael

Armstrong.— 3rd ed.

p. cm.

Includes bibliographical references and index.

ISBN 0-7494-4537-8

1. Employees—Rating of. 2. Performance standards. 3. Performance. I.

Title.

HF5549.5.R3A758 2006

658.3

125—dc22

2005021779

Typeset by Saxon Graphics Ltd, Derby

Printed and bound in the United States by Thomson-Shore, Inc

Contents

1 The basis of performance management

Performance management defined 1; Aims of

performance management 2; Characteristics of performance

management 3; Developments in performance management 4;

Concerns of performance management 5; Understanding

performance management 6; Guiding principles of performance

management 9; Performance appraisal and performance

management 9; Views on performance management 10;

Performance management and the psychological contract 11;

The process of performance management 12

2 The process of performance management

Performance management as a process of management 15;

The performance management cycle 16; The performance

management sequence 16; How performance management

works 16; Performance management activities 18; Performance

management in action 19

3 The practice of performance management

IRS, 2003 35; Lawler and McDermott, 2003 36;

Chartered Institute of Personnel and Development, 2003 37;

e-reward, 2005 39

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